FAQ
To view questions and answers to Frequently Asked Questions (FAQs) regarding the PATH SmartLinkSM Card, select your topic of interest from the general categories listed immediately below. If you are interested in seeing all available PATH SmartLinkSM FAQs, simply scroll through the entire webpage.
More about the PATH SmartLink Card
Available Products for the PATH SmartLink Card: About Trips and Unlimited Passes
The PATH SmartLink Card Website
SmartLink Information for Transit or Commuter Benefits Participants
PATH TAPP Card
1) Is SmartLink ending and when?
SmartLink will no longer be accepted on September 1, 2026. The last day for all customers to use SmartLink products will be August 31, 2026. Please continue to use all products on your SmartLink card until then.
2) Can I still use my SmartLink Card?
Yes. You can continue to use any SmartLink fare products you have to pay your PATH fare at turnstiles that accept this payment method by August 31, 2026.
3) What happens to my SmartLink discounts/programs?
SmartLink will no longer be accepted on September 1, 2026. The last day for all customers to use SmartLink products will be August 31, 2026. Please continue to use all products on your SmartLink card until then.
4) Can SmartLink Cards still be purchased and how?
No. SmartLink cards are no longer available for purchase, except for Reduced Fare Customers.
5) What is TAPP? How does it work?
TAPP is PATH's new contactless fare payment system. You can pay for rides by tapping a contactless credit or debit card, a mobile wallet, or a TAPP Card at the turnstile.
TAPP makes travel faster and more convenient by removing the need to line up to purchase tickets.
For more information, please visit tappandride.com.
6) Can I transfer products from an existing SmartLink Card to a TAPP Card?
No; SmartLink products are not able to transfer to TAPP.*
SmartLink will no longer be accepted on September 1, 2026. The last day for all customers to use SmartLink products will be August 31, 2026. Please continue to use all products on your SmartLink card until then.
*If customers are unable to use SmartLink balances due to special circumstances, please contact Customer Service at 1-800-234-PATH/7284
7) Can I have both a SmartLink Card and a TAPP Card?
Yes, you can have both cards at the same time (please note, depending on when you get a TAPP Card, some products may or may not be available yet).
Please note: You cannot add/register your TAPP Card to a SmartLink account. You must create a TAPP account at tappandride.com/register if you desire to register your TAPP Card. Once you register your card, you will be able to view trips, track charges, and manage payment methods.
8) What are the benefits of TAPP?
TAPP makes travel on PATH faster and easier. You can tap your credit/debit card or mobile wallet at the turnstile for quick, seamless entry, and because you can add value to your TAPP Card online with no wait, you'll see fewer lines at vending machines.
If you register for a TAPP account, you can view your trips, charges, set account notifications, and easily replace a lost or stolen TAPP Card.
Unlike SmartLink, you can also add stored value to your TAPP Card, you're not limited to just trip or pass products.
9) Where can TAPP Cards be purchased?
At vending machines in any PATH station.
Online at tappandride.com.
10) How much does a TAPP Card cost?
There is a one-time fee of $5.00 when purchasing a new TAPP Card.
For a limited time, PATH is offering a $5 TAPP travel credit promotion! Customers who purchase a TAPP Card and register it to their TAPP customer account will get a $5 travel credit applied to their TAPP Card. This promotion is only available to the first TAPP Card registered per customer account.
11) Where can I use TAPP?
TAPP can be used at the blue-wrapped turnstiles at all PATH stations.
Please note: SmartLink Cards are not accepted at TAPP turnstiles.
12) I am a Reduced Fare customer (Senior SmartLink customer/ Rider with Disabilities). Can I get a TAPP Card?
Not yet. However, reduced fare riders can use TAPP now by linking their discount to a contactless payment method. More information is available in the TAPP Reduced Fare Programs FAQ at tappandride.com/faq/RF.
A TAPP Card for Seniors and Riders with Disabilities (reduced fare riders) will be available later in 2026. In the meantime, please ensure your contact information is up to date so PATH can mail your reduced fare TAPP Card when the time comes.
13) How do I apply for PATH's Reduced Fare Program on TAPP?
Customers eligible for a reduced fare can apply through PATH's existing reduced fare process.
Once approved, your discount can be linked to a TAPP payment method of your choice.
14) How will TAPP protect my data?
We're committed to keeping your personal and financial information safe and secure. Please see TAPP's Privacy Policy to learn more.
15) Can I use my transit benefits with TAPP?
Yes. If you currently use transit benefits to pay for PATH on SmartLink, you can continue using them with TAPP. Just follow the same process you use today with your benefits provider.
You can continue loading your transit benefit funds onto your preferred payment method or use them to purchase and refill a TAPP Card.
16) What is PATH's refund policy?
PATH does not issue cash refunds. For more information, visit https://www.panynj.gov/path/en/fares.html.
17) I don't see my question regarding TAPP here. What should I do?
We are happy to answer all your questions. Please visit TAPP Contact Us page or email us at [email protected].
The PATH SmartLink Card
1) What is the PATH SmartLink Card?
The PATH SmartLinkSM Card is a durable, plastic card with an embedded computer chip that keeps track of the number of your available prepa id trips, as well as the number of days remaining on an Unlimited Pass. Trips and passes may be added to the Card at a PATH vending machine in any PATH station or online through a PATH SmartLinkSM Card Web Account. At PATH vending machines, you may purchase an Unlimited Pass with a debit or credit card in addition to cash; only debit or credit cards can be used to make purchases online.
Please note: The last day for all customers to use their SmartLink balance is August 31, 2026.
2) What are the benefits of a PATH SmartLink Card?
Web Services Time saving account management features include online purchases via automatic, or one time replenishments among other features.
Lowest Fares - It provides you with the best discounts available per trip.
Convenience - The SmartLinkSM Card is easy to use and easy to reload. There is no need to insert or swipe at a PATH turnstile or vending machine, the card never leaves your hand and gets you to your destination faster.
Security - With registration, a free and optional service for your SmartLinkSM Card, your unused trips and/or days remaining on your Unlimited Pass will be replaced if your Card is ever lost, stolen, or damaged. (See SmartLinkSM Program Terms and Conditions for complete details and information.)
Durability - The SmartLinkSM Card is a refillable, plastic fare card designed for long-term use.
Please note: The last day for all customers to use their SmartLink balance is August 31, 2026.
3) How do I get a PATH SmartLink Card?
All SmartLink sales and refills have ended as of May 31, 2026. This does not include Reduced Fare customers.
4) Why is there a $5 charge for a SmartLink Card?
The SmartLinkSM Card is intended for long-term use and is made of durable plastic with electronic components, including a computer chip. These components enable it to be used without insertion or swiping and provide the means for PATH to offer a variety of convenient and beneficial services to SmartLinkSM Card holders. The fee helps offset the cost of the card and these services - it is a standard industry practice for transit agencies to charge a fee for a smart card.
Please note: The last day for all customers to use their SmartLink balance is August 31, 2026.
5) Is there a way I can get a receipt from my online SmartLink Card purchase?
Yes. A receipt will be generated during your online purchase. One can also be requested from the SmartLink Customer Service Team at 1-800-234-7284 during our regular business hours, Monday through Friday from 9 AM-5 PM or by email at [email protected].
Please note: The last day for all customers to use their SmartLink balance is August 31, 2026.
6) What is the maximum number of trips I can add to SmartLink?
SmartLinkSM holds a maximum of six products, three different types of product with no more than two of any product. As such, SmartLinkSM can hold up to 140 trips: two 40-trip products, two 20-trip products, and two 10-trip products.
Keep in mind, any products purchased on a SmartLink Card beyond this limit will remain in a pending status for up to 60 days. If there is no room on the card for the pending product to be added within the 60-day period, the pending product will no longer be available on the card.
Please note: The last day for all customers to use their SmartLink balance is August 31, 2026.
7) I have both Trip products and Unlimited Pass products on my Smartlink. Can I choose the product I wish to use?
SmartLinkSM prioritizes Unlimited Passes over Trips. Trips on SmartLinkSM will not be used until all Unlimited Pass products have been used.
Please note: The last day for all customers to use their SmartLink balance is August 31, 2026.
More about the PATH SmartLink Card
1) How should I care for my PATH SmartLink Card?
Secure your SmartLinkSM Card as you would cash. Bending, twisting, or perforating the SmartLinkSM Card can damage it and cause it to malfunction. We recommend that you store your Card in a plastic holder designed for Smart Card use. If you do not have a holder please contact the SmartLink Center at 1-800-234-PATH (7284), option 1, and ask to have one mailed to you.
Please note: The last day for all customers to use their SmartLink balance is August 31, 2026.
2) How does the PATH SmartLink Card technology work?
The plastic, credit card-sized PATH SmartLinkSM Card uses radio frequency and "smart card" technology. When presented within one to two inches of the center of the circular target on the PATH turnstiles and vending machines, the target is able to communicate with the card to read and update the information it contains. No personal data is stored on the SmartLinkSM Card itself. This technology is used in transit systems around the world.
Please note: The last day for all customers to use their SmartLink balance is August 31, 2026.
3) Will my SmartLink Card be demagnetized if I store or place it against other cards in my wallet?
No. The electronics within the card are not susceptible to this type of damage.
Please note: The last day for all customers to use their SmartLink balance is August 31, 2026.
4) Do I need to sign the back of my SmartLink Card?
No. Signing the back of the card is optional.
Please note: The last day for all customers to use their SmartLink balance is August 31, 2026.
5) What is a "personalized" card?
PATH Senior SmartLinkSM cardholders receive personalized cards. A personalized card has the cardholder's name and photo printed on the back.
Please note: The last day for all customers to use their SmartLink balance is August 31, 2026.
6) Is there an expiration date on the SmartLink Card?
The trips that are loaded* on to a SmartLinkSM Card do not expire and can be used as long as your card is valid for use and kept in good working condition.
*Please note:
a) The SmartLink Card can only hold a maximum of six products (three different products and two of each type). Any products above this threshold will not load onto a SmartLink Card until there is room and will remain in a pending status for up to 60 days. If these pending products are not loaded onto the card within 60 days, the products will no longer be available on the card.
b) Products purchased online will remain in a pending status for 60 days until the card is tapped in a station and loaded onto the SmartLink Card . Products will automatically be loaded when the card is tapped at a Ticket Vending Machine or on a turnstile when used for entry into the PATH system. If these pending products are not loaded onto the card within 60 days, the products will no longer be available on the card.
Please note: The last day for all customers to use their SmartLink balance is August 31, 2026.
7) Do you have a SmartLink Card special discount for students, military or people with disabilities?
Seniors aged 65 and older and eligible Riders with Disabilities receive a reduced fare of $1.60 per ride. PATH does not offer student or military discounts.
Please note: The last day for all customers to use their SmartLink balance is August 31, 2026.
SmartLink Card Registration
1) Why should I register my PATH SmartLink Card?
If you choose to use our free registration service for your SmartLinkSM Card and your card is lost, stolen or damaged, you are eligible for the replacement of the trips/days remaining on the card at the time of notification to the SmartLinkSM Service Center. You may notify the SmartLinkSM Service Center by using the replacement card feature on the website or by calling the SmartLinkSM Service Center at 1-800-234-PATH/7284 and select option 1 for SmartLinkSM . Please note, a $5.00 card replacement fee will be charged. See Smart LinkSM Program Terms and Conditions for more information.
All Senior SmartLinkSM Cards are automatically registered. Also, any card(s) added or linked to a PATH SmartLinkSM Card Web Account must be registered - either before or at the time the card is added/linked to the account - in order for account holders to take advantage of card management options available through an online account.
Please note: The last day for all customers to use their SmartLink balance is August 31, 2026.
2) How can I register my PATH SmartLink Card?
The following are ways you may register your PATH SmartLinkSM Card(s):
Select the "Register Card" option from the left-side menu of the PATH SmartLinkSM Web site homepage and complete the registration process online.
If you create a PATH SmartLinkSM Card Web Account, any cards added or linked to the account must be registered. Your account will prompt you to register your card(s), or confirm registration, when adding/linking card(s) to your account.
All Senior SmartLinkSM Cards are automatically registered.
Please note: The last day for all customers to use their SmartLink balance is August 31, 2026.
3) What if my PATH SmartLink Card is lost, stolen, or damaged?
Registered SmartLinkSM cardholders should call us immediately at 1-800-234-PATH/7284 and follow the prompts for the PATH SmartLinkSM Card. We will explain the process of obtaining a new card and receiving the unused trips and/or days remaining from an Unlimited Pass (as recorded in our system at the time you notify us your card is lost, stolen, or damaged) stored on your original card. Please note, A five-dollar ($5.00) fee will apply to all replacement SmartLinkSM Cards.
Please note: The last day for all customers to use their SmartLink balance is August 31, 2026.
4) If I register my card, does PATH sell my personal information?
PATH respects the privacy of its customers and does not sell personal information. Please refer to the SmartLinkSM Program Terms and Conditions and the SmartLinkSM Web Site Privacy Statement.
Please note: The last day for all customers to use their SmartLink balance is August 31, 2026.
Available Products for the PATH SmartLink Card: About Trips and Unlimited Passes
1) What kind of fare products can I purchase for my PATH SmartLink Card?
All SmartLink sales and refills have ended. This does not include Reduced Fare customers.
Senior SmartLinkSM Cardholders with a Web Account may purchase one-time replenishments of 10, 20, or 40 trips online until otherwise notified at a later date.
Senior SmartLink Cardholders may purchase the following products online: 1-, 5-, 10-, 20-, and 40-trip packages as well as 1, 7, or 30-day Unlimited Passes.
Please note: The last day for all customers to use their SmartLink balance is August 31, 2026.
2) What are the benefits of the 30-day unlimited Pass?
All SmartLink sales and refills have ended. This does not include Reduced Fare customers.
Please note: The last day for all customers to use their SmartLink balance is August 31, 2026.
3) What is Automatic Replenishment for my PATH SmartLink Card?
Automatic Replenishments have ended effective June 1, 2026.
Please note: The last day for all customers to use their SmartLink balance is August 31, 2026.
4) When do the trips on my SmartLink Card expire?
The trips that are loaded* on to a SmartLinkSM Card do not expire and can be used as long as your card is valid for use and kept in good working condition.
*Please note:
a) Trip products will no longer be available for sale on SmartLink as of March 30, 2026. Only pass products will be available for purchase.
b)The SmartLink Card can only hold a maximum of six products (three different products and two of each type). Any products above this threshold will not load onto a SmartLink Card until there is room and will remain in a pending status for up to 60 days. If these pending products are not loaded onto the card within 60 days, the products will no longer be available on the card.
c) Products purchased online will remain in a pending status for 60 days until the card is tapped in a station and loaded onto the SmartLink Card. Products will automatically be loaded when tapped at a Ticket Vending Machine or on a turnstile when used for entry into the PATH system. If these pending products are not loaded onto the card within 60 days, the products will no longer be available on the card.
Please note: The last day for all customers to use their SmartLink balance is August 31, 2026.
Using the SmartLink Card
1) How do I use my SmartLink Card?
Our Web page on "How to Use a SmartLinkSM Card" provides a video tutorial, as well as a link to a downloadable and printable PDF, with instructions on how to use your card.
Please note: The last day for all customers to use their SmartLink balance is August 31, 2026.
2) Can trips be deducted from my SmartLink Card by one of the new contactless credit cards or by something other than a PATH turnstile?
No. The PATH SmartLinkSM Card uses state-of-the-art encryption and authentication functions to ensure that only authorized devices can read and/or deduct trips from the card.
Please note: The last day for all customers to use their SmartLink balance is August 31, 2026.
3) Can I use the SmartLink Card on New York City Transit or New Jersey Transit?
No. The SmartLinkSM Card may only be used on the PATH system at this ti me.
Please note: The last day for all customers to use their SmartLink balance is August 31, 2026.
4) Can I use the SmartLink Card for more than one person?
Reduced Fare SmartLinkSM Cards may only be used by the registered Cardholder and can only be used once within 18 minutes at the same PATH station.
Non-reduced fare SmartLinkSM Cards containing trip products may be used by more than one person. After first use, simply present your card to the target again to allow the next person to enter. You may repeat the process until you have exhausted the trip balance on your card.
SmartLinkSM Cards containing Unlimited Passes are non-transferable and can only be used once within 18 minutes at the same PATH station.
Please Note: If both an Unlimited Pass and trips are stored on a single SmartLinkSM Card, the Unlimited Pass will be used first; if the same card is tapped again at any turnstile in the same PATH station within 18 minutes, the pass cannot be used and a trip will be deducted instead.
Please note: The last day for all customers to use their SmartLink balance is August 31, 2026.
5) Can I use my SmartLink Card at every turnstile?
No. As part of our transition to the new TAPP fare payment system, only designated turnstiles at every station can accept SmartLink. You may use your SmartLinkSM Card at any PATH turnstile equipped with a SmartLinkSM target for fare payment. Likewise, there is a target on every silver PATH ticket vending machine, to support SmartLink fare product reloads.
Total Access PATH Payment (TAPP) turnstiles do NOT accept SmartLinkSM Cards for fare payment.
Please note: The last day for all customers to use their SmartLink balance is August 31, 2026.
The PATH Reduced Fare Program
1) Who is eligible for the Reduced Fare Program?
PATH patrons 65 years of age and older and eligible Riders with Disabilities can apply for the Reduced Fare Program.
Please note: The last day for all customers to use their SmartLink balance is August 31, 2026.
2) What kind of discount is available with a Senior SmartLink Card?
Senior Cardholders pay only $1.60 per trip to ride on PATH. The discount is exclusive to the Senior Cardholder, and the card may not be used to pay for the trips of others.
Please note: The last day for all customers to use their SmartLink balance is August 31, 2026.
3) How can I get a Reduced Fare SmartLink Card Application Form?
You may obtain an application in the following ways:
Visit the PATH Reduced Fare Application Center, located on the concourse level of PATH's Journal Square Station, 1 PATH Plaza, Jersey City, NJ 07306.
Print the downloadable Senior Application Form or the downloadable Riders with Disabilities Application Form and complete it by hand. Mail the completed application and documents to: PATH Reduced Fare Program, One PATH Plaza ? 1st Floor, Jersey City, New Jersey 07306.
This form is also available at PATH stations from a Passenger Information Agent. If you would like to have the form mailed to you, please send an e-mail request to [email protected] or call 1-800-234-PATH/7284.
For more information, visit Reduced Fare Programs.
Please note: The last day for all customers to use their SmartLink balance is August 31, 2026.
4) Do I need to register my Reduced Fare SmartLink Card?
No. Each Reduced Fare SmartLinkSM Card is automatically registered when the card is issued.
Please note: The last day for all customers to use their SmartLink balance is August 31, 2026.
5) How long will it take to receive my Reduced Fare SmartLink Card once my application is mailed?
Please allow 8-12 weeks to process your Reduced Fare SmartLink Card application once it has been received. If an email address is provided in the application, you will receive an email notification when your Reduced Fare SmartLink Card has been created and registered in your name. Please allow 7-10 business days to receive your card in the mail after receiving this email.
Please note: The last day for all customers to use their SmartLink balance is August 31, 2026.
6) How can I check on the status of my Reduced Fare SmartLink Card application?
If you would like to check on the status of your Reduced Fare SmartLink Card application, please contact us at 1-800-234-PATH (7284) and select the option for Reduced Fare SmartLink Cards.
Please note: The last day for all customers to use their SmartLink balance is August 31, 2026.
The PATH SmartLink Card Website
1) What can I do on the PATH SmartLink website?
The PATH SmartLinkSM Card website is the one-stop single resource for all information on the SmartLinkSM Card. Through the website, not only can you find many of the answers to your SmartLinkSM related questions but also, you may purchase and/or register SmartLinkSM Card(s).
By creating a PATH SmartLinkSM Card Web Account, you will additionally be able to take advantage of the following online Card management options:
View Card Transaction History;
View Online Purchase History;
Store and Edit Payment Options;
And more!
Please note: The last day for all customers to use their SmartLink balance is August 31, 2026.
2) What can I do if I have any problems or issues with my PATH SmartLink Card Web Account?
Please contact the SmartLinkSM Center with any questions or concerns you might have regarding your SmartLinkSM Card Web Account or other related issues. The Center can be reached via e-mail at [email protected] or by phone at 1-800-234-PATH/7284 (Monday through Friday, 9:00AM to 5:00PM EST).
Please note: The last day for all customers to use their SmartLink balance is August 31, 2026.
SmartLink Information for Transit or Commuter Benefits Participants
1) I am enrolled in a Transit/Commuter Benefits program through my employer. Where can I find more information on using these benefits toward PATH SmartLink Card purchases?
Please click here to visit our webpage created exclusively for participants of transit/commuter benefits programs.
Please note: The last day for all customers to use their SmartLink balance is August 31, 2026.
2) I am currently receiving direct monthly electronic loads to my SmartLink Card through a commuter benefit provider. How can I cancel or modify my monthly commuter benefits?
Please contact your commuter benefits provider directly. HealthEquity/WageWorks customer service can be reached at (877) 924-3967 and Commuter Benefit Solutions by Edenred can be reached at 800.531.2828.
Please note: The last day for all customers to use their SmartLink balance is August 31, 2026.
Other
1) I can't find the SmartLink information I am looking for, or the answer to my question or concern, on the PATH SmartLink Card Web site. What should I do?
Please contact the SmartLinkSM Center with any questions or concerns you might have regarding your SmartLinkSM Card, Web Account, or other related issues. The Center can be reached via e-mail at [email protected] or by phone at 1-800-234-PATH/7284 (Monday through Friday, 9:00AM to 5:00PM EST). Please have your 20-digit SmartLink Card serial number ready when contacting us. The serial number can be found on the back of your SmartLink Card.
Please note: The last day for all customers to use their SmartLink balance is August 31, 2026.